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» Category: General Product Questions  (Go back)

 
Christmas Delivery Cut Off Dates Article rated 2.3/5.0
We process all orders in the order they are received. With November and December being our busiest months it is best to get your order in as early as possible. We appreciate most orders are intended ...
How secure is my Credit Card payment online? Article rated 2.3/5.0
DigiGifts ensures that all or our customers can shop with complete confidence online. To maximise security, our website does not store any customer's credit card details. All online credit card detail...
How well will my image look on a products? Article rated 2.0/5.0
The quality of the image on your ordered product can only be printed as good a quality as the image you provide to us. We do try and enlarge images where possible to get the best possible end result, ...
What forms of payment do you accept? Article rated 2.3/5.0
For online purchases we accept MasterCard, Bankcard & Visa credit cards via PayPal. Direct Bank Deposit is also avaialable for those that don't have a credit card. Mail or home party orders payme...
What will my credit card statement show? Article rated 2.3/5.0
Your statement will report your purchase as from "PayPal *DigiGifts".
Do you offer bulk discounts? Article rated 2.3/5.0
We certainly can. Orders of 10 or more of the same product can be subject to bulk discounts. Please be sure to enquiry directly with us and provide details of your requirements for a tailored quote.
Can I use images other than a photographs? Article rated 3.7/5.0
Yes. You can use any type of image or design to include on your product. Children's artwork, company logos, text messages, your own specially created design, etc. Just be sure to provide us with the h...
What do you mean when you ask if my picture is copyrighted? Article rated 2.3/5.0
You may not process any content owned by someone else without the written consent of the owner of the content. You are solely responsible for any copyright violations that you may incur as a result of...
How do I know when my order has been shipped? Article rated 2.3/5.0
You will receive an email once your payment has been received and another email advising you that we have released your order.
What do you do with my original image? Article rated 2.0/5.0
Any original material you supply us such as a photo, artwork or digital image on CD will be returned to you with your order (if desired). If you do not want it back we will just discard it as its no u...
Can I add text to my products? Article rated 2.6/5.0
Yes. You may either provide us with an image file that already includes the text on it. Or notify us during or after placing your order the text you would like to include on your product.
Can I have a few photos on one product? Article rated 2.3/5.0
Yes. This option is ideal as a gift for special occasions such as 21st Birthdays, Weddings, and Anniversaries etc. We are happy to put together a collage of images for you, just supply us with all the...
What is your cancellation and replacements policy? Article rated 2.6/5.0
Production begins within 24 hours after submitting images for your order, therefore cancellations or refunds can not be made after this point. Replacements will only be made for products that are dama...
Is there a minimum quantity I must purchase? Article rated 3.4/5.0
We welcome all customers from individuals, small business, large organisations looking for small to medium quantities as well as larger businesses. Whether you want 1 or 100+ of a specific product, w...
Can you help with my design? Article rated 3.8/5.0
Let our design team help you with your design a truely unique and memorable gift. Just supply us with all the images, text or design files you wish to include on your products and we'll put together a...
How do I send you files/ photos for my order? Article rated 3.0/5.0
You can provide us with your images in a number of ways such as: E-mail, CD-Rom, DVD-Rom or Memory Card, Zip/Compressed Files or mailing Printed Photos. For more details, click here.