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» Category: Website & Shopping Cart Questions  (Go back)

 
How does the shopping cart work? Article rated 2.1/5.0
Just like a shopping cart at a supermarket, you can put things in your cart (by clicking on the 'add to cart' button) without having to buy them - it is just a way of holding onto things that you are ...
What are cookies? Article rated 2.3/5.0
Our shopping cart uses cookies to operate. Cookies are small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about...
How secure is the website? Article rated 2.6/5.0
All your payment details are processed by a secure server and this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A s...
What about my personal details? Article rated 2.6/5.0
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. You will receive j...
Can I place an order and arrange for it to be sent to another address? Article rated 2.1/5.0
When entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address.
I can't find an answer to what I need, can I call you for assistance? Article rated 2.3/5.0
Yes, you may call us, however your call will be placed in a queue and returned when possible. We recommend contacting us via email using the 'submit a ticket' form instead for faster assistance. If ...
No order number when order completed Article rated 2.3/5.0
QUESTION: "I placed an order recently but no order number appeared at the end, only #. Please let me know you got my order and what to do next." Thank you for contacting us regarding your order. Wit...
Will I receive an email confirming your bank details? Article rated 3.0/5.0
Once you place an order on our website you will be presented with the required bank details (if you select that option for payment) to proceed with the order. You will also recieve a confirmation emai...